Frequently asked questions

Mambo is the fastest and easiest way for you to bulk upload and backup your photos & videos to your SmugMug account. With Mambo, you simply choose all the folders on your computer where your photos are, authenticate your SmugMug account and sit back & relax as Mambo backs up all your current photos & videos - and new ones as they arrive - automatically.

Mambo is more user-friendly tool in compare to other available SmugMug uploader tools - it can uploads thousends of photos without any intervention of user. It takes care of duplicate files too prior to upload.

Yes, Mambo SmugMug Uploader supports SmugMug's 5 level folder hierarchy. A Folder can hold either galleries or up to five layers of nested folders inside it. This results in a total of 7 layers of organization i.e. TOP FOLDER > Folder > Folder > Folder > Folder > Folder > Gallery. Currently, there is no way to upload a directory structure, but with Mambo, you can actually replicate your folder structure.

Authenticating your SmugMug account in the Mambo is a 10-second process - simple click the connect to SmugMug button and you are taken to the SmugMug page where you allow and authenticate Mambo to backup to your account.

To backup photos and videos to SmugMug, you can choose one or more folders with the Choose Folder button. Mambo bulk uploads all the photos and videos from the connected folders as well as their sub-folders. When you create new folders with photos, you can connect them also - Mambo keeps scanning all connected folders for new photos and videos and automatically backs them up.

Yes, SmugMug uploader allows you to set a time interval to auto-upload photos to your SmugMug account. You can change this from the Mambo SmugMug Uploader app interface. This feature is limited to Windows version only.

Yes, the same login is applicable to Mambo SmugMug Uploader for Windows as well as to SmugMug Uploader for Mac. Yes, Mambo subscription is valid for both Mac and Windows versions. In fact, you can use same login details on different Mambo instances.

Mambo SmugMug Uploader is automatic - it checks for new photos in all connected folders and sub-folders every 30 mins and automatically starts the upload so you don’t have to do anything. You have the ability to change this time interval setting in Windows version from the 'Settings' tab.

No. On the contrary, Mambo prevents duplicate photos from being uploaded and keeps your SmugMug account clean.

Mambo SmugMug uploader uses OAuth method to authorize your SmugMug account and OAuth is the prescribed way to authenticate any third party software without sharing your credentials.

We are fully committed to privacy. Mambo SmugMug Uploader doesn’t keep or store any of your photos or videos on our servers, at all - in fact, the photos are directly uploaded from your computer to your online account without touching the Mambo servers.

Mambo SmugMug Uploader is designed to consume very little resources on your computer so it can run in the background and you can continue to work on whatever you need.

If you change or rename the photo folder after you have uploaded them to SmugMug, Mambo SmugMug uploader will not change anything on your SmugMug. They remain as it is. However, if you rename folders before uploading them to SmugMug, Mambo will create the same folder on SmugMug as you associate.

Mambo SmugMug Uploader will not make any changes to the folders on your system. If you delete or rename some of the folders/albums on SmugMug, the folders on your PC remain as it is.

Photos uploaded by Mambo SmugMug Uploader are all private. As of now, if you wish to change these settings from private to friends and family, you’ll have to log in to your SmugMug web account and make desired changes. You can't-do so while you upload them.

Yes, you can do that with Mambo SmugMug Uploader. Within the application interface, you are given an option to select an existing album where you want to upload to.

Yes, Mambo SmugMug Uploader automatically picks up all nested folders automaticalyy.

We make every effort to respond as quickly as possible, and most queries are answered within 24 hours. For any question or help on Mambo SmugMug Uploader, you can email us at mambo@picbackman.com.